ASDA

We currently deliver from over 150 stores across the UK and are expanding our service all the time. Finding out if we deliver to your address is easy. Simply visit the Groceries homepage and use the section of the pages. Just enter your postcode in the box, click on Check Postcode and we’ll tell you straight away.

We do not deliver outside the UK.

How to Register

You’ll need to register with ASDA Groceries before you can have your shopping delivered. Once you’ve checked your postcode and found we deliver in your area, just click on the button. Tell us a few details about yourself, set your password and then start shopping.

What information do we need so that we can deliver to you?

Your address details
For security reasons, you’ll need to use the address to which your main payment card is registered to. In addition, you can also include alternative delivery addresses, such as your work address, a neighbour’s, friend’s, or a relative’s.

Your contact numbers
Please make sure you include your home and mobile telephone numbers. The only reason we need these is so that our driver or Customer Service team can get in touch with you if there is a problem with your order or if your delivery is delayed.

Changing your personal details

You can update or amend your details at any time. Simply go to the section and click on

What if we don’t currently deliver to your area?

We’re really sorry if we don’t yet deliver to your area. We are continually increasing the number of customers we deliver to. Just register your details and we will let you know as soon as we deliver to your address.

When you register, you will be asked whether you want to receive communication from us. Because we want to ensure our customers get visibility of all our best deals and offers, these boxes are automatically checked. If you do not want to receive communication from us then you can just uncheck the boxes at this stage.

If you change your mind about receiving communications from us, just log in and go to the section in. Check or uncheck the boxes under 'How would you like to be contacted' section to indicate if you would or would not like to receive information from us. Don’t forget to click to save your new preferences.

Logging In

When you first register with ASDA Groceries, we’ll ask you for your email address. Because it’s easy to remember, this is what you’ll then use as your Customer Login.

Only one e-mail address can be registered to each account.

Every time you visit ASDA Groceries, it’s a good idea to sign in. Just enter your email address and password then click the button. This way you’ll get to see all the Special Offers available from your nearest store. It also means we can save any shopping you’ve done if your session times out or you have any unexpected computer problems.

Setting your password

If you’re an existing asda.com shopper, you’re probably used to using your Customer ID number and a PIN. On your first visit to the new ASDA Groceries website, you can log on with your Customer ID and PIN but you’ll then need to choose your own password. On all future visits, it’s your email address and password that you’ll need to use.

When you first register, you’ll need to create your own password. This should be at least six characters long, with a mix of upper and lower case letters and numbers.

Change your password

You can change your password at any time. If you want to change your password, simply visit the

section and click .

Forgotten your password?

If you forget your password, simply visit the Groceries homepage and click on We’ll email a new password straight to you. And remember, once you’ve received it, you can change it to something easier to remember on the page in . Alternatively, ring our Helpline on 0800 952 6060.(Calls are free from a BT landline, calls from other service providers and mobile networks may vary. Lines are open 7.00am - 10.30pm, 7 days a week.)

Product search

If you know what you’re looking for, finding it is easy. Simply type the name of a product in the search box in the top right hand corner of the page, select ‘Products’ from the drop down list and click ‘go’. You can also search for lots of items at the same time too. For instance, you can search for eggs, milk, bread and cheese. Just type in the names with a comma between each one.

Alternatively you can click on which is next to the button and type in a list of names with a comma between each one, or just hit the return bar after each entry.

Browse by aisle

Our online store is divided into departments, aisles & shelves, just like your local store. When you click on a department on the menu at the top of the screen (e.g. Fruit and Veg), all the aisles such as Fresh Fruit, Prepared Salads etc will become visible directly below the department.

When you click on an aisle you will be shown all the items that appear in that aisle. Simply browse through the items and select those you wish to purchase. Alternatively, all the shelves will appear in the guided navigation section and you can select a shelf such [e.g. Apples or Pears]. You will then be shown all the products currently available on the shelf.

To add an item to your trolley simply enter the quantity you require and click the ‘add’ button. The product will automatically appear in your shopping trolley on the right of the screen.

Using guided navigation

Guided navigation allows you to filter your search results i.e. by brand, size, pack type etc depending on the aisle you are shopping from. Simply click on the different options available to refine your search in order to help you find the items you are looking for. For example if you are shopping in the meat aisle and have a very special meal in mind, you can refine your search using guided navigation to only show ‘Extra Special’ meat.

Buying weighed items

To make shopping even easier, or where quantity of an item might be important you can now not only shop by weight, but also by quantity – i.e. if you want 6 apples, you can choose to shop by ‘each’. All you need to do is enter the number of items you require and select ‘each’ from the drop down list. Then click ‘Add’ to place your order. This will appear as an approximate weight in your basket but our pickers in store will know that your request was for a particular number of an item and will try to ensure this is what you receive.

Setting your browse preferences

We all like to shop a certain way. So, if you’d prefer to see a particular kind of product first, why not let us know? Simply click on the tab at the top of the ASDA Groceries homepage, and then select the section. You can then choose one option from a selection of product categories, such as Organic, Gluten Free, Nut Free, and others. Then, once you’ve made your selection, we’ll usually show you those products first.

Substitutions

If you add a product to your trolley and we find it’s out of stock, we’ll always try to find you something similar. For example, if you ask for a small packet of ASDA Digestive biscuits, in the unlikely event that we’ve run out, we might give you a larger packet instead. (Don’t worry, you’ll always pay for the lowest priced product.)

We always assume that you’re happy to accept substitute products. But if you’re not, you can let us know in the ‘Your Shopping Substitutions’ section of . You can always override this preference for individual products when you reach the order summary in checkout, simply by checking or unchecking the box to ‘allow substitutes’.

Using shopping lists

To help make your online shopping even easier, we’ve created a number of handy pre-made shopping lists. There’s one for every occasion and you’ll find them all by clicking on the icon at the top of any page. You can select which list to view from the drop down list and then add the items you want to your trolley.

Create your own shopping lists

To help make shopping easier, you can create your own personal shopping lists to use again and again. There are three simple ways to do this:

1. Add the products you want straight into your trolley. Next, click ‘Add all products to shopping list’ to save them as a list. And finally, remember to give each list a memorable name, such as ‘Weekly essentials’, or ‘Weekend top-up’. 2. Alternatively, you can create your list during the checkout process. Look out for the ‘Add all products to shopping list’ link on the order summary and order confirmation pages.

3.  The third way to create your lists by going to and clicking on . Just choose a previous order, then select ‘Save order as a shopping list’.

Once you’ve created your lists, you can delete products or change quantities any time you like.

When you want to use your lists again, just click on the tab at the top of the page, then click on the section. You can add whichever list you want straight to your trolley, or only add certain items.

Your favourites

As soon as you buy a product, we’ll add it to your favourites. To see your full list, just click on the icon at the top of every page. The list will be shown in order of those products you buy most often from each department, to buy them again simply add them to your trolley. It really is that easy.

Quick start shopping

Once you’re registered with ASDA Groceries, you can enter a few details from a till receipt and that entire shop can be added to . If it’s a new till receipt, please wait 24 hours before entering the details; that’s how long it takes for the details to reach our system.

If you’d like to know how to do this, here’s an easy-to-follow guide:

Why can’t I find the product I’m looking for online?

Whilst we’re always adding new products to our website there are some that we don’t currently sell online. Let us know what you’d like to be able to buy by emailing us. We’re sorry that we are not able to reply to individual queries about specific products, but we’ll try to add them to www.ASDA.com as soon as possible.

When can I take advantage of promotions and offers?

When you shop online, the price you pay is the same as if you had bought the same products from store on that day. If you book a delivery slot before you start shopping each time you log in we’ll be able to show you the special offers that you will receive for that delivery date.

There is a dedicated page where all special offers are listed, once logged in go to the red ‘Special Offers’ tab at the top of the page. Special offers are also listed in their respective aisles. Please note that offers are only valid if they are delivered to you before the expiry date of the offer.

How do I know my shopping will be good quality and fresh?

It couldn’t be fresher if you wentto the supermarket yourself. Our pickers will pick your shopping as if it were their own. That means they will always be searching for the best quality, freshness and date codes available.

Can I order GEORGE clothing online?

George clothing is not available to order online at the moment, however you can browse the latest fashions at www.george.com.

What do you sell on the Home Shopping site?

You’ll find an almost identical range of grocery products to those you’d find in one of our stores. Right now, tens of thousands of different products are available online, and we’re adding more and more new products each day.

Where can I buy non-food products?

We do offer a small selection of non-food products for you to order with your groceries. At the moment, we don’t sell George clothing or other non-food products such as CDs, DVDs or Games. However, you’ll be happy to know that can buy these online at www.asda-direct.co.uk.

Once you’ve made your order and checked out, you have until 5pm on the day before your shopping is due to be delivered to amend or cancel your order.

Order confirmation

You can view your order number and details as soon as you have completed checkout in the section of . We will also confirm your order by email. Remember, if you change your email address you need to let us know by changing it in the section of .You will then need to use your new email address to log in.

Amend or cancel an order

Simply sign in then go to the section and click on You’ll then be able to amend your current order and add or even remove any products. If you need to, you can cancel your order too.

Remember, you must check out again if you have made any changes to your order. Because you already gave us your address and details when you registered, all you need to do is check that the information is correct. We’ll then send a full confirmation of your order by email.

If you start to amend your order but do not complete checkout again before 5pm on the day before your delivery is due, we will only be able to deliver your original order without any amendments that you have made.

If you have any problems, you can always call our Grocery Helpline on 0800 952 6060.(Calls are free from a BT landline, calls from other service providers and mobile networks may vary. Lines are open 7.00am - 10.30pm, 7 days a week)

Cancelled your order by mistake?

Sometimes mistakes happen. Call 0800 952 6060 as soon as possible and we’ll try to help. (Calls are free from a BT landline, calls from other service providers and mobile networks may vary. Lines are open 7.00am - 10.30pm, 7 days a week).

Booking your delivery slot

Your order will be delivered to within the time window you selected at the time you placed your order. For instance between 2pm and 4pm.

Once you’ve registered with ASDA Groceries, booking your delivery slot is easy. Simply click on the button in the section entitled ‘Book your delivery slot’ and choose the date and time that suits you best. If the slot you’ve chosen is available, we’ll book it for you and deliver your groceries straight to your door.

You can book a delivery slot up to 3 weeks in advance. During busy periods such as Christmas and Easter it’s often best to book a delivery time as soon as you can to avoid disappointment.

How much does delivery cost?

You can see how much you will be charged for delivery when you select your delivery slot. Delivery charges may vary depending on what day and time you choose.

Delivery times

We deliver shopping between 10am and 10pm 7 days a week. You can even choose Next Day Delivery if your order is placed before 5pm the previous day.

Delivery instructions

When you register your delivery address, don’t forget to give us any special delivery instructions. For instance, if you live in a location that’s difficult to find, you can give our drivers specific information that will help us find you.

Deliver your shopping to a different address

You can store multiple delivery addresses in which can be accessed through . If we are able to deliver to your additional addresses, you will be able to select them as your delivery address for future orders..

Change your delivery time

If you have already placed an order you can still change your delivery slot easily. Just click on and then . You’ll then be able to see the delivery details for your current order. If you want to change your delivery slot, simply click on the ‘Amend Order’ Image needed and amend your delivery slot by clicking the ‘Change delivery details’ under ‘Your Delivery’ that you’ll find on the right hand side of the page, above the Mini Trolley. You can then select a new time for your delivery.

Please note, if you change your delivery time, it is possible that some products may no longer be available or won’t be on offer. Don’t worry, we’ll let you know if there are any changes to your order before you check out.

Signing for a delivery

Anyone who is 18 years or over can sign for a delivery, as long as they’re at the correct address. Anyone lucky enough not to look 25 or over will be asked by our driver to provide proof of age to show that they are 18 or over.

Late deliveries

We know how important it is that we deliver on time but occasionally we can run into difficulties. In the unlikely event that we will be late, we’ll always try to let you know.

Sometimes, our drivers encounter difficulties. We try our best to make sure it doesn’t happen, but if your shopping hasn’t arrived by the end of your delivery slot, please call our Helpline on 0800 952 6060.(Calls are free from a BT landline, calls from other service providers and mobile networks may vary. Lines are open 7.00am - 10.30pm, 7 days a week.)

Missing items

We’re sorry if your shopping arrives incomplete. Please call our Grocery Help line on 0800 952 6060 for help.(Calls are free from a BT landline, calls from other service providers and mobile networks may vary. Lines are open 7.00am - 10.30pm, 7 days a week.)

Damaged items

We do everything we can to make sure your shopping arrives in perfect condition. On the rare occasions it doesn’t, please call the Grocery Help line on 0800 952 6060.(Calls are free from a BT landline, calls from other service providers and mobile networks may vary. Lines are open 7.00am - 10.30pm, 7 days a week.)

Products out of date code

We do everything we can to ensure you receive the freshest possible products. All our pickers are trained to pick the freshest products available but occasionally we can get this wrong. If products have arrived which are out of date please let us know and we will refund the price of these goods. Please call the Grocery Help line on 0800 952 6060.(Calls are free from a BT landline, calls from other service providers and mobile networks may vary. Lines are open 7.00am - 10.30pm, 7 days a week.)

Missed deliveries

If you were out when we tried to deliver your grocery shopping our driver should have posted a card through your door. Please call the Grocery Help line on 0800 952 6060 and we will try to arrange another delivery, or let you know if you need to re-book your order. (Calls are free from a BT landline, calls from other service providers and mobile networks may vary. Lines are open 7.00am - 10.30pm, 7 days a week.)

I have had a free delivery, will it show on my delivery note?

Your total savings will be shown on your delivery note, this will include any eVouchers for free delivery. You will be able to see the eVouchers applied to your order during checkout.

I haven’t received my delivery note, what should I do?

Please contact our Grocery Help line on 0800 952 6060 will arrange for a copy of your delivery note to be sent to you. (Calls are free from a BT landline, calls from other service providers and mobile networks may vary. Lines are open 7.00am - 10.30pm, 7 days a week.) If you want to check the amount and content of your order you can do this by logging in to ‘Your Account’ clicking ‘Your Orders’ and selecting the order you want to view.

How do I change the time of my next delivery?

If you have already placed and order you can still change your delivery slot easily. Just click on ‘Your Account’ and then ‘Your Orders’. You’ll then be able to see the delivery details for your current order. If you want to change your delivery slot, simply click on the ‘Amend Order’ and amend your delivery slot by clicking the ‘Change delivery details’ under ‘Your Delivery’ that you’ll find on the right hand side of the page, above the Mini Trolley. You can then select a new time for your delivery.

Please note, if you change your delivery time, it is possible that some products may no longer be available or won’t be on offer. Don’t worry, we’ll let you know if there are any changes to your order before you check out.

Do you deliver to my address?

We deliver to thousands of addresses all across the and finding out if we deliver to yours is simple. Just visit the Groceries homepage and click on the box headed ‘Do we deliver groceries to your area’. Type in your postcode and we’ll let you know.

When will you start delivering to my address?

If we don’t deliver groceries to your area right now, just give us a few details and we’ll tell you as soon as we do. When you’ve checked your postcode simply click the ‘Register your details’ button. Then, as soon as our drivers deliver to your address, we’ll send you an email to let you know.

How do I book a delivery slot?

Once you’ve registered with ASDA Groceries, booking your delivery slot is easy. Simply click on the box headed ‘Reserve your delivery slot’ and choose the date and time that suits you best. If the slot you’ve chosen is available we’ll book it for you and delivery your groceries straight to your door.

Payment cards

You can pay for your shopping using any of the following credit and debit cards:

ASDA Credit Card,
American Express,
MasterCard,
VISA,
Maestro,
Delta,
or VISA Electron.

You can register more than one credit card. All you need to do is sign for your groceries on delivery. Our drivers can’t accept cash as payment.

Changing your card details

You can change or amend your payment details by simply going to the section and clicking on . This is where you can add or remove your card details too.

How much will you pay?

When you shop on the website you will pay the same price (excluding our online only promotions) that you would pay if you came to our store to do your shopping on the day of delivery. The prices displayed on the website are as accurate as possible but should be treated as a guide only, as our in store prices can change.

When will you be billed?

You’re account will be debited on the day of delivery.

Payment FAQ’s

I have had some money refunded to my account but can’t see it on my bank statement?
It can take 7 - 10 working days for a refund to be credited to your account. If you have not had the money credited after 10 working days then please call 0800 952 6060 for help. (Calls are free from a BT landline, calls from other service providers and mobile networks may vary. Lines are open 7.00am - 10.30pm, 7 days a week.).

Can I use gift cards?
Sorry we only accept gift cards in store.

How eVouchers work

eVouchers work the same way as paper vouchers do (like the kind you would find in a newspaper or a magazine) and some will have specific conditions for use, i.e. minimum order value, delivery on a certain day/date/time, purchase of a particular product.

Remember, eVouchers are only valid for grocery shopping orders on www.grocery.asda.co.uk

Here’s a little more information on eVouchers and how they work:

ASDA eVouchers come in three different grades. Here’s your handy guide to each type:

Receiving eVouchers

We usually send out eVouchers by email, so make sure you check your ASDA Online Shopping emails regularly.

If you’ve chosen not to receive marketing messages from ASDA Home Shopping then we’re afraid we won’t be able to send you any at all. So, to be sure that you receive all the eVouchers you’re entitled to, simply visit the ‘Your Account’ section and change your contact preferences to ‘Send me news, offers and ideas’.

There are 2 ways ASDA can give you an eVoucher:

1. Special offer on an email or leaflet
Simply enter the code you’ve been given into the eVoucher code box at the checkout, or add it by clicking on then by clicking on .

2. Directly into your www.ASDA.com account
From time to time we’ll say ‘thanks’ for shopping with us by putting eVouchers straight into your account. This might be ‘free delivery’ or money off your shopping. These discounts will go straight into your account, and you can see them by clicking on the in the section.

You just need to add these eVouchers to your order during checkout to get the discount.

What happens if I don’t use an eVoucher before it expires?

Once an eVoucher expires it will be removed from your account, so make sure you check the expiry date as soon as you receive it.

I’ve tried to select an eVoucher at checkout, why won’t it work?

Our eVouchers have specific terms and conditions. For instance, you might have an eVoucher giving you free delivery if you spend over £50. However, if the conditions for your eVoucher have not been met on your current order, you won’t be able to select it for use.

Some eVouchers can’t be used in conjunction with others. So if you’ve chosen to use one of these eVouchers on your current order, other eVouchers in your account will not be available.

What happens if I use an eVoucher, but the product stated isn’t available?

If the product you order isn’t available at the time we pick your order, the eVoucher will still be deducted from the cost of your order.

What happens if I amend, or cancel the order?

Any eVouchers you had redeemed will be returned to . You will need to select them again at the checkout every time you amend your order.

Can I use multiple eVouchers on the same order?

This depends on the terms and conditions of each eVoucher. It may be possible to redeem multiple eVouchers on one order but some eVouchers cannot be used in conjunction with others.

What happens if the total value of the eVouchers I redeem is greater than the value of my order?

The total eVouchers value will be adjusted to a maximum amount equal to your order value. Under these circumstances, the value of individual eVouchers may be reduced – we’ll confirm this at the checkout page – you can then decide if you want to use all your eVouchers at their new values.

Can I use discount vouchers online?

You can use eVouchers that have been issued by www.ASDA.com to claim free delivery and money off your orders. If you receive a leaflet with an eVoucher code, you will need to enter this in ‘Your Account’ or at checkout to load the eVoucher. However, we can only accept eVouchers, we won’t be able to accept any other type of paper voucher or coupon.

How do I add eVouchers to my account/order?

You can input an eVoucher code at any time by going to ‘Your promotions/eVouchers’ in ‘Your Account’. Once you have input the 8 digit code, the eVoucher will be stored in your account. You can apply it to your order during checkout. Alternatively you can enter an eVoucher code during checkout to upload it to your account. You will then need to apply it to your order.

Can I use an eVoucher in an ASDA store?

Sorry, eVouchers can only be used when shopping online at www.grocery.asda.com.

How do I make sure I am eligible for eVouchers?

To receive eVouchers just make sure you opt in to hear about exclusive offers, discounts and exciting news from ASDA. We’ll then send the best offers and promotions straight to your inbox. You can change your contact preferences in the section of .

I have received an eVoucher that I won’t use. Can I give this to a friend/relative?

Sorry, our eVouchers are just for you. You can’t give your e-Vouchers to a friend as eVoucher codes are customer-specific and non-transferable. However, you can recommend the ASDA.com site to your friends and family, and if they register they could get sent their own eVouchers.

I used an eVoucher discount code but it’s not showing on my delivery note, have I been overcharged?

No. At present the delivery note doesn’t show the eVoucher discount, Your total savings will be shown on your delivery note, this will include any eVouchers for free or discounted delivery. You will be able to see the eVouchers applied to your order during checkout.

Returns

No Excuses Guarantee! If you’re not completely satisfied with any item our driver brings you, feel free to return it. Just hand it back to your driver and we’ll arrange for your account to be refunded.

We understand that it’s not always possible to check things thoroughly until after our driver has left. So, if you find something you’re not happy with while you’re unpacking your shopping, just give us a ring on 0800 952 6060.(Calls are free from a BT landline, calls from other service providers and mobile networks may vary. Lines are open 7.00am - 10.30pm, 7 days a week.). We’ll give you a full refund.

TRY ME, LOVE ME

We’re confident that you will love our ASDA brand or Extra Special food lines. However, if you find any of our food products bearing the Try Me, Love Me logo, we will be happy to refund and replace the product if you are not 100% happy. This does not affect your statutory rights.

Refunds

If we’ve delivered an item you are not happy with and you wish to return it or if you are in anyway unhappy with any item of shopping and you’d like a refund, please call our Helpline on 0800 952 6060.(Calls are free from a BT landline, calls from other service providers and mobile networks may vary. Lines are open 7.00am - 10.30pm, 7 days a week.)

We’ll refund any money directly to the account of the debit or credit card you originally used to pay for your shopping. Refunds can take between 7 - 10 days to be credited to your account. If you’ve not had your money credited after 10 working days, please call 0800 952 6060 for help.(Calls are free from a BT landline, calls from other service providers and mobile networks may vary. Lines are open 7.00am - 10.30pm, 7 days a week.)